Help & Support

VetIOS is a controlled-access platform. Create an account at vetios.tech/signup. Access is reviewed and approved by the platform team. Once approved, you'll receive an email with your operator credentials.

This usually means the input did not pass schema validation. Ensure your request includes species, at least one symptom, and a valid input_signature structure. Check the error field in the API response for a machine-readable reason code.

There is no automated retention or purge schedule today. Data is kept until a deletion request is executed. Append-only audit and calibration ledgers are kept so every published decision remains auditable. See the Privacy Policy for each data class.

AI outputs from VetIOS are decision-support tools and must be reviewed by a licensed veterinary professional before being recorded as clinical findings. All outputs should be verified against the patient presentation, clinical standards, and professional judgement.

The request contract accepts species context. Condition coverage and clinical evidence vary by species and workflow. Specify the patient species and review the evidence relevant to the intended use; an accepted input does not establish clinical reliability.

Review the rate-limit headers and Retry-After value in the response before retrying. Limits depend on the endpoint and access policy. Contact platform@vetios.tech for integration assistance.

Traffic is encrypted in transit with TLS 1.2 or later. The database is encrypted at rest by the hosting provider (Supabase). Row-level security scopes clinical rows to their tenant. VetIOS does not sell clinical data. Clinic-submitted data is not used to train model weights, and no pipeline reads tenant databases into training data. Outcome diagnostics are tenant-scoped and preserve the original inference scores. Displayed scores are not adjusted by legacy calibration tuples.

Yes. Email privacy@vetios.tech to request export or deletion. The platform team handles requests, with a 30-day target, and records every action in an append-only erasure ledger. Data is hard-deleted where possible and anonymized where identity is unnecessary. Records that must be kept, such as the audit record of a published clinical decision, are restricted: the identity link is removed, the payload is minimized, the legal basis is recorded, and processing is limited to the recorded purposes. Billing records: Kept for 7 years for tax and accounting obligations (pending counsel review).

Email platform@vetios.tech with the subject line "Security Report". We take security reports seriously and aim to acknowledge them within 24 hours. Do not post vulnerability details publicly before we have had a chance to respond.

No. VetIOS is AI infrastructure for veterinary decision support, not a replacement for professional veterinary care. All AI outputs require professional review and must not be used as a substitute for a licensed veterinarian's clinical judgement.